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First Data error troubleshooting

First Data Troubleshooting

Get help with First Data error codes and common troubleshooting issues

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How to fix your First Data Terminal

Sekure assembled the following information for First Data Support and troubleshooting. Error codes and troubleshooting can be frustrating.

First Data Vxn Error 52 error

Windows or Windows Compatible Software

This error code is common for Windows software. This error and other similar errors are typically caused by the configuration of system files on Windows software. If you receive this error, you should restore your computer to an earlier time before the error.

  1. Log on as an administrator to your computer.
  2. Locate the System Restore by clicking the Start button then selecting All Programs, Accessories, and System Tools.
  3. Click "Restore my computer to an earlier time" option and then select Next.
  4. Click the system restore point you want from the list. Select the most recent point, select Next and again click Next on the confirmation prompt.
  5. Restart the computer when the restoration is finished.
First Data Troubleshooting
If you are looking for Support from First Data call 1-888-263-1938.
  1. Check the following if you are having difficulty downloading software or submitting transactions.
  2. Check the cables to ensure they are securely connected to the correct port on the router and the terminal.
  3. Check to ensure the credit card terminal’s green and amber lights are on. These lights typically will be near  the Cat 5 cable.
  4. Reboot your terminal and your router 
    • Unplug the power chord to the terminal and the power chord to the router.
    • Remove the CAT 5 cable connecting the router to the terminal.
    • Keep the power off of both devices for up to one minute. Plug the Cat 5 cable back in and turn on the power to the terminal and router.
    • Be patient while the terminal application reboots and establishes a connection with the router. This might take a few minutes.
  5. If you are connected to the same router with another device like a smart phone or computer, open a browser and visit a website to ensure that the router is working.
First Data Virtual Terminal System Codes

How to discover and identify the codes on your First Data Virtual Terminal, download the First Data Virtual Terminal Manual.

First Data Bank Response and Decline Codes

Visit this Payeezy website page to get a list of First Data Payeezy Gateway Bank Response Codes

First Data VXN Error 53 error on the FD100/130/200

VXN Error 53 signifies the terminal is not detecting an internet connection. 

  • Check your internet connection from a computer by opening a browser and visiting a new website to be sure the internet works.
  • If the internet is not working, try rebooting the router. Unplug any Cat 5 wires from the router, then unplug the power chord for the router and wait for over 30 seconds. Plug everything back into the router and test the internet connection by visiting a website from a computer. If this does not resolve the problem, contact your Internet Service Provider.
  • If the internet is working, try rebooting your terminal. Unplug the power and all cables to the terminal. Wait for over 30 seconds and then plug in the chords and turn the terminal on. Wait patiently for the terminal to connect to the router and try again.
First Data competitors

Give us a call if you are interested in upgrading to a new Free Smart Terminal at 1-866-987-0011 to get started!

Don’t see your issue in the list? Call  1-866-987-0011 

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"Sekure Merchants is simply a phenomenal company to work with. My business partners and I have been with WF, BofA, and other "top tier" merchant services providers but Sekure was our solution. Excellent and proactive customer service from Marybeth, and phenomenal onboarding with Josh. Processing rates are excellent and hardware support has been fluid and turnkey."

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