We are here for you

To our valued merchants,

COVID-19 is changing routines for all of us. We want you to know that Sekure continues to be here for you during this stressful time as we take action to prioritize the safety of our clients and employees.

As always, Sekure’s Customer Support team is available from Monday to Friday, from 9 am to 5 pm EST. If you require assistance, we are ready to help you via email or phone at 1-866-710-7384 . You may also contact us via Live Chat, which can often be faster and more convenient.

Our plan is to experience no interruption in service. That said, it is possible that wait times on the phone might increase and response time overall might be longer. Please know that we are taking steps to make sure that our Customer Care team can work safely.

We want to make sure you are aware that we have a new Merchant Resource page which is being updated regularly to answer many common processing questions. 

Note: In the interest of limiting physical contact and therefore the spread of COVID-19, we encourage you to call us toll free at 1-866-987-4135 if you don’t already have a contactless payment system. We will ship a Smart Terminal to your business at no cost.
We know that this situation is not easy and may last for several months. But we also know that life must go on. Rest assured that Sekure will continue to do everything we can to position your business for success.