Get help with Verifone error codes and common troubleshooting issues
Sekure is simply a phenomenal company to work with. My business partners and I have been with WF, BofA, and other “top tier” merchant services providers, but Sekure was our solution. Excellent and proactive customer service from Marybeth and phenomenal onboarding with Josh. Processing rates are excellent, and hardware support has been fluid and turnkey.
Chris Yuhas
OC Discount Nutrition
Many Verifone terminals are reaching the end of their lives. If you still have one, here are the most common fixes to get it working again:
How to determine if your issue relates to incident 525.
Verifone provides FAQs for incident 525 and in that document they refer to the June 25, 2019 deadline. “If you do not download the recommended utility to your terminal before June 25th, 2019, your terminal may be at risk of entering a reboot loop and unable to accept payments. Terminals running CommServer Versions prior to version 5.4.4 or the VX 680 and VX 820 Duet running SoftPay with Comm Server prior to 4.9.3 could be affected.” If your business is impacted by Incident 525, please raise a ticket through the Verifone Support Portal or call 1-800-837-4366, Option 2 to make sure Verifone will get you the proper support.
If you are not impacted by incident 525, then use the other quick tips to help you troubleshoot the problem.
The Vx520 is one of the most commonly used Verifone Terminals. Click to get a copy of the VX 520 manual directly from Verifone or download a 2010 Verifone VX 520 Reference Guide.
If your Verifone terminal keyboard is locked when you try to process a transaction, most of the time it gets locked accidentally. The most common issue is the user holds the “8” key too long, locking the terminal keypad.
To unlock the Verifone VX 520 keypad and other terminals:
If you have additional questions or issues, Verifone will have live agents available to answer questions. Please raise a ticket through the Verifone Support Portal or call 1-800-837-4366.
Troubleshooting your MX915 should start with a standard check if the terminal’s IP address is correct and the security certificate is installed correctly. Sekure works with the MX915 and we would be happy to help you troubleshoot the problem.
Call us at (844) 847-8626 if you are interested in upgrading to a new Free Smart Terminal!
Don’t see your issue in the list? Call (844) 847-8626
Replace your Vx520 before time runs out!
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If you need your terminal to do more than ring up purchases and spit out receipts, a smart payment terminal is what you’re looking for.
| Verifone vx520 | ||
|---|---|---|
| Accept payments by magstripe and EMV chip card |  | |
| Complete NFC contactless and RFID transactions | | |
| Scan item barcodes and track inventory | |  |
| Take payments anywhere in your business, at any time | | |
| See real time transactional data and reports | | |
| Send invoices and set up recurring payments | | |
| Update and customize settings quickly and easily | | |
| Track and unify online and offline customer experiences | | |
| Text, email and print receipts | | |
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